CIS Secure Computing

  • Customer Support Representative

    Job Locations US-VA-Ashburn
    Posted Date 2 weeks ago(11/9/2018 6:39 PM)
    ID
    2018-1155
    # of Openings
    2
    Category
    Customer Service/Support
    Type
    Regular Full-Time
  • Overview

    The Customer Support Representative establishes strong customer relationships and maintains ongoing communications with prospects and customers using various communication skills and tools. These efforts are on-going throughout the sales, delivery and post-sales cycles and is critical to making sure each CIS customer holds the Company in high regard as measured by customer satisfaction surveys and direct communications generates revenue by soliciting and obtaining CIS customer orders, understanding and interpreting technical requirements; providing technical information, and developing accounts.

    Responsibilities

    Some responsibilities include:

    • Assesses customer situation by reaching out to analyze and summarize prospect and customer circumstances
    • Assesses and obtains competitor information and trends; identify potential sales opportunities.
    • Develops sales opportunities by researching and identifying potential accounts; soliciting new accounts; building rapport; providing technical information and explanations; assisting Inside/Outside Sales Representatives with preparing sales quotations.
    • Establishes new accounts by following up on leads generated at trade shows and other customer-facing events
    • Develops new accounts by answering telephone, fax, and e-mail inquiries; verifying and entering information into SalesForce CRM tool.
    • Assists in the generation of quotes for customers and Account Reps using Salesforce.com.
    • Monitors order status through fulfillment; communicating expected delivery date; explaining stock-outs.
    • Accomplishes department and organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

    Qualifications

    EDUCATION AND/OR EXPERIENCE:                                                        

    Associates or Bachelor's degree or equivalent; or at least 2-4 years related experience and/or training; or equivalent combination of education and experience.

     

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