CIS Secure Computing

  • Sales Support Representative

    Job Locations US-VA-Sterling
    Posted Date 3 weeks ago(6/28/2018 11:07 AM)
    # of Openings
    Regular Full-Time
  • Responsibilities

    • Provide initial recommendations for price quotes. Initiate quotations and follow up correspondence with all customers and resellers within the CIS footprint.
    • Develop and maintain both new and existing customers to further promote the CIS brand.
    • Enter order data into order processing system (M1) to ensure correct order entry.
    • Learn and understand all components of customer delivery including production, engineering, and manufacturing to elevate the overall customer delivery process.
    • Provide knowledgeable information on the entire CIS product portfolio. Become familiar with new product developments and be able to inform customer base of these enhancements at a moment’s notice.
    • Develop sufficient knowledge of 500-line item parts list, over an initial 90-day period, to speak confidently with customers.
    • Work closely with Senior Account Representatives to help solidify major account relationships and provide any and all relevant information regarding quotations, order status and overall customer satisfaction within these accounts.
    • Interact knowledgeably with Federal clients concerning their purchasing methods, including buying cycles. Understand the different contracts available to our customer base; recommend the proper vehicle for customer use to procure CIS products.
    • Keep management informed by submitting activity and results reports.
    • Perform other duties as assigned.


    Basic Qualifications:

    • Must be a U.S. Citizen with no dual citizenship.


    Education and Experience:

    • Bachelor’s degree in relevant field or equivalent combination of education and relevant experience in lieu of degree. Degree in IT, IS, Computer Science highly desirable.
    • Requires two years’ sales experience. Prior work in an IT environment, highly desirable.


    Knowledge, Skills, and Abilities:

    • Must have sound, basic knowledge of IT, HW and SW design.
    • Ability to quickly develop a fundamental understanding of network infrastructure and feature function.
    • Ability to develop and maintain strong customer relationships.
    • Excellent customer service skills demonstrating timely and accurate responses to client inquires and concerns.
    • Negotiation skills.
    • Outstanding interpersonal combined with exceptional written and oral communication skills.
    • Ability to quickly learn products and lines of business in a fast-paced environment. Initial product training provided.
    • Proficiency in Microsoft Office suite, specifically Word and Excel. Familiarity with SalesForce, a CRM tool, is a plus.
    • Demonstrated ability to collaborate with team and staff members; effective time management skills. Capacity to work under pressure while observing high quality standards.
    • Strong motivation to meet sales goals.

    Physical Demands:

    • Regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance; stoop, kneel, crouch, or crawl.
    • Ability to drive a car for client visits.
    • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.


    • The noise level is equivalent to an office environment.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.


    Equal Opportunity Employer:  Veterans/ Disabled


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